Shipping policy

SHIPPING POLICY

At a glance

✓ Free UK delivery on orders over £30

✓ Free international delivery on orders over £60

✓ Most orders dispatched within 1–2 working days (unless made-to order)

✓ Fully tracked delivery on every order

✓ 90-day returns

Dispatch

We aim to dispatch most orders within 1–2 working days using fully tracked delivery services.

Some items are made to order, so please check the individual product description for estimated dispatch times.

UK Delivery

Free UK delivery is available on orders over £30.

Most UK orders are delivered within 2–4 working days using Royal Mail. Depending on the size of your order or delivery location, we may use a different courier.

Some products also offer an Express Delivery upgrade at checkout, with delivery usually within 1–2 working days.

International Delivery

We ship to most countries worldwide.

Free international delivery is available on orders over £60.

Standard international delivery usually takes around 14 working days. Express delivery with UPS typically arrives within 2–4 working days, although remote areas may take a little longer.

If your country isn't available at checkout, please get in touch and we'll be happy to see if we can arrange delivery for you.

Duties & Taxes

For the countries listed below, we prepay all applicable import duties and taxes, so there are no additional import charges on delivery.

  • Austria
  • Bulgaria
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Italy
  • Luxembourg (orders up to €150)
  • Malta
  • Netherlands
  • Norway
  • Portugal
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Republic of Ireland
  • United States of America

If you're asked to pay import duties for one of these destinations, please don't make payment. Contact us first and we'll investigate with the courier.

Other countries

For destinations not listed above, your local customs authority may charge import duties, taxes or handling fees before delivery. These charges are determined by your country and are the responsibility of the recipient.

Tracking

All orders are fully tracked and you'll receive tracking details by email once your order has been dispatched.

If you can't find your tracking email, please check your spam folder before contacting us.

If your parcel is delayed, lost or arrives damaged, please get in touch and we'll resolve the issue as quickly as possible.

Missed Delivery

If delivery is missed, your courier will usually offer options such as redelivery, collection from a local pickup point or delivery to a safe place.

Please contact the courier directly to arrange these options, as we're unable to make delivery changes once your parcel is in transit.